Rantai nilai
| Strategi |
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Rantai nilai (value chain) adalah rangkaian kegiatan yang dilakukan suatu perusahaan untuk menghasilkan produk atau jasa. Konsep ini dipopulerkan oleh Michael Porter pada buku Competitive Advantage: Creating and Sustaining Superior Performance (1985). Menurut konsep ini, kegiatan perusahaan dibagi menjadi dua bagian besar, yaitu kegiatan utama (primary activities) dan kegiatan pendukung (support activities). Kegiatan utama dibagi menjadi lima, yaitu logistik masuk (inbound logistics), manajemen operasi (operations), logistik keluar (outbound logistics), pemasaran dan penjualan (marketing and sales), serta pelayanan (service). Kegiatan pendukung dibagi empat, yaitu infrastruktur perusahaan (firm infrastructure), manajemen SDM (human resource management), teknologi (technology), serta pengadaan (procurement).
Bibliografi
- Porter, M.E. (1979). "How competitive forces shape strategy". Harvard Business Review.
- Porter, M.E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York: Simon and Schuster
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