Draft:Enghouse Interactive
Submission declined on 20 April 2026 by ChrysGalley (talk).
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Comment: Lacks the corporate depth required by WP:SIRS, the sources are not contributing to the notability requirements. Some hints of AI help too, which is not allowed. ChrysGalley (talk) 10:51, 20 April 2026 (UTC)
Enghouse Interactive is a provider of customer experience (CX) and contact center software solutions headquartered in Markham, Ontario, Canada. It operates as a division of Enghouse Systems, a publicly traded enterprise software company listed on the Toronto Stock Exchange (TSX: ENGH).[1]
The company develops software for customer communications, including contact center platforms, automation tools, outbound dialing systems, attendant consoles, workforce engagement solutions, and analytics technologies.[2] Its solutions are deployed via on-premises, cloud, and hybrid models.[3]
History
Enghouse Interactive has expanded its contact center and customer experience offerings through product development and acquisitions.[4]
In 2005, the acquisition of Apropos marked its entry into contact center software.[4]
In 2011, the company acquired Cosmocom, adding a cloud-based contact center platform.[1]
Between 2009 and 2014, Enghouse Interactive expanded through acquisitions including AB Trio Enterprise, Arc Solutions, Zeacom Limited, Andtek GmbH, and Voxtron NV, extending its presence in Europe and expanding its product portfolio.[2]
In 2015, the acquisition of Reitek expanded its presence in Italy.[4]
From 2016 to 2021, acquisitions including Presence Technology and Altitude Software expanded its operations in Europe and Latin America.[1]
Following the acquisition of Eptica in 2019, the company expanded its focus on artificial intelligence and cloud-based solutions.[5]
In 2023, Enghouse acquired substantially all assets of Lifesize, a cloud communications company.[2]
Products and services
Enghouse Interactive provides software solutions for customer engagement, communications, and workforce optimization.
Contact center platforms
The company develops contact center software that supports multiple communication channels including voice, email, web chat, messaging platforms, and video interactions.[3]
CxEngage is a cloud-based contact center platform that includes routing, analytics, and integration capabilities.[2]
Automation and AI
Enghouse Interactive offers automation tools using artificial intelligence, including conversational IVR and virtual agents.[6]
Attendant consoles
The company provides attendant console software used for managing and routing incoming communications within enterprise environments, integrating with unified communications platforms such as Microsoft Teams, Cisco, and Avaya.[2]
Workforce management
Enghouse Interactive offers workforce management tools for forecasting, scheduling, and performance monitoring in contact center operations.[1]
Operations
Enghouse Interactive serves customers globally through a network of offices and partners.[3]
Corporate structure
Enghouse Interactive operates as part of Enghouse Systems within its Interactive Management Group, alongside other business units including Enghouse Video.[2]
See also
- Enghouse Systems Limited
References
- ^ a b c d "Enghouse Interactive". CX Today. Retrieved 2026-04-20.
- ^ a b c d e f "Enghouse Interactive". UC Today. Retrieved 2026-04-20.
- ^ a b c "Enghouse Interactive Brings IoT Capabilities to All-in-One CX". NoJitter. Retrieved 2026-04-20.
- ^ a b c "Enghouse Interactive news". Contact Centre Helper. Retrieved 2026-04-20.
- ^ "Frost Radar on CX Platforms". Frost & Sullivan. Retrieved 2026-04-20.
- ^ "AI-powered communications market". Frost & Sullivan. Retrieved 2026-04-20.
External links
Category:Software companies of Canada Category:Companies based in Ontario Category:Contact center software Category:Customer experience companies
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