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Enso Connect is an AI-powered guest experience and automation platform designed for the short-term rental and hospitality industry. The platform provides centralized communication, automated messaging, digital guest portals, workflow automation, and revenue-enhancing tools for property managers and hosts.^[1]

Enso Connect was co-founded by Francois Gouelo and Peter Sorbo to address inefficiencies in guest communication and operational workflows within the vacation rental sector.^[1] The company operates under the legal entity Enso Connect Inc. and maintains offices in Toronto, Canada, and Barcelona, Spain.^[1]

The platform emerged in response to growing complexity in short-term rental management, including multi-channel messaging, guest verification, upsells, and personalized guest experiences. Its origin story emphasizes replacing manual tasks with AI-driven automation to enhance both efficiency and guest satisfaction across property portfolios.^[2]

Enso Connect centralizes property management communication across multiple channels including email, SMS, WhatsApp, and online travel agency messaging such as Airbnb, VRBO, and Booking.com. The platform includes an AI-powered unified inbox that consolidates all messages and allows automated or draft-generated responses.^[3]

Enso AI features include intent detection, sentiment analysis, automatic translations, and configurable workflows. A key component is its Boarding Pass guest portal, a web-based app that guides guests from booking through check-in to checkout, offering upsells, add-ons, and collectable fees through a mobile interface.^[4] The system supports guest verification, access instructions, including smart lock integration, and personalized local recommendations.

Other features include analytics dashboards, customer relationship management tools, segmentation of guest profiles, and AI workflows that automate tasks using no-code logic. Enso Connect can present offers for early check-in, late checkout, experiences, and additional services to generate incremental revenue.^[2]

Enso Connect integrates with property management systems and hospitality software to synchronize reservation, guest, and messaging data. In 2024, the company announced a strategic partnership with Avantio, enhancing its vacation rental management solution suite by enabling custom workflows, centralized guest management, and data-driven personalized offers.^[5]

The platform is also available through technology marketplaces, including partnerships with Guesty, which highlight two-way PMS synchronization, automated responses, and passive revenue streams via recommendations and upsells.^[1]

Enso Connect reports usage across tens of thousands of short-term rental properties in over 60 countries, processing millions of guest journeys and generating significant upsell revenue for operators. The platform serves a range of hospitality professionals, including independent Airbnb hosts, mid-size property management companies, and enterprise vacation rental brands.^[2]

Independent customer reviews of Enso Connect vary, with some users praising the efficiency gains and automation features, and others citing concerns about complex implementation for multi-brand vacation rental managers. Testimonial and feedback platforms show both positive experiences with increased revenue and streamlined guest communication, and critical viewpoints regarding customer service.^[2]

• Enso Connect official website

[[:Category:Software companies of Canada]] [[:Category:Hospitality software]] [[:Category:Companies based in Toronto]] [[:Category:Vacation rental management software]]