Draft:Kapture

  • Comment: This just summarizes the routine business activities of the company, and describes non-notable awards. 331dot (talk) 14:22, 7 October 2025 (UTC)
Kapture CX
TypePrivate
IndustrySoftware
Founded2014
FounderSheshgiri Kamath, Vikas Garg
HeadquartersBangalore, India
Number of employees
350+
Websitehttps://kapture.cx/

Kapture is a SaaS company headquartered in Bangalore, India. Founded in 2014, that provides software solutions for automating customer service.[1][2]

History

Kapture CX was founded in 2014 initially know as Kapture CRM with a CRM Software offering.[3] In 2016 it was selected for Launchpad Accelerator by Google for Startups, receiving mentorship and technical guidance.[4]

In 2018 the company shifted its focus from CRM to customer experience space. In 2022, Kapture CX expanded internationally opening office in Indonesia.[5]

In 2025, Kapture CX partnered with PWC India to expand on AI adoption initiatives.[6]

Funding

In July 2023, Kapture raised $4 million in its series A funding round led by Cactus Venture Partners[7]

In December 2023, Kapture raised a further $4 million in an extended Series A led by India Alternatives.[8]

Awards.

In March 2024, the company won in the category Best Use of SaaS at India Digital Enablers Award ( IDEA ) 2024 organised by Entrepreneur India.[9] Later that year in December 2024 Kapture was named Retail Technology Partner of the Year at the BW Retail Reboot Awards. [10] In March 2025 Kapture earned honours at the Entrepreneur India AI Summit & Startup Awards in the Best in category Best AI for Customer Experience.[11]

  1. ^ "Rewriting Customer Experience, One Industry At A Time: How Kapture CX Is Powering The Next Generation Of Enterprise Support". BW Businessworld. Retrieved 2025-10-09.
  2. ^ "The G2 on Kapture CX". G2. Archived from the original on 2025-08-05. Retrieved 2025-10-09.
  3. ^ www.ETCIO.com. "Kapture CRM extends its growth in Indonesia". ETCIO.com. Retrieved 2025-10-07.
  4. ^ "Kapture CRM gets selected for Google launchpad".
  5. ^ Computer, Express (2022-07-27). "Indian SaaS startup Kapture CRM expands its business in Indonesia". Express Computer. Retrieved 2025-10-07.
  6. ^ www.ETBFSI.com. "PwC India collaborates with Kapture CX to accelerate agentic automation solutions". ETBFSI.com. Retrieved 2025-10-07.
  7. ^ Kashyap, Hemant (2023-07-27). "Kapture CX Raises $4 Mn To Offer AI-Powered Consumer Experience To Enterprises". Inc42 Media. Retrieved 2025-10-06.
  8. ^ "Customer experience platform Kapture CX raises $4 million in funding". The Economic Times. 2023-07-27. ISSN 0013-0389. Retrieved 2025-10-06.
  9. ^ "Awards Winners". www.entrepreneurindia.com. Retrieved 2025-10-06.
  10. ^ Bureau, BW Retail World (2024-12-13). "BW Retail Reboot Awards 2024: Acknowledging Retail Pioneers". BW Retail World. Retrieved 2025-10-06. {{cite web}}: |last= has generic name (help)
  11. ^ "AI AWARDS & SUMMIT". www.entrepreneurindia.com. Retrieved 2025-10-06.

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