Submission declined on 24 July 2026 by Minnastronomer (talk). This draft's references do not show that the subject meets Wikipedia's criteria for inclusion for organizations and companies. The draft requires multiple published secondary sources that: provide significant coverage: discuss the subject in detail, excluding routine coverage like product launches, staff appointments, or financial reports and listings in databases or listicles; are reliable: from reputable outlets with editorial oversight; are independent: not connected to the subject, such as press releases, the subject's own website, or sponsored content. Please add references that meet all three of these criteria. If none exist, the subject is not yet suitable for Wikipedia. This draft reads like an advertisement. Wikipedia is an encyclopedia, not a platform for promotion or marketing. Drafts that are exclusively promotional may be deleted without notice. Wikipedia articles must be written neutrally in a formal, impersonal, and dispassionate way. They should not read like a blog post, advertisement, or fan page. Rewrite the draft to remove: promotional language: see Words to watch; personal commentary: opinions or direct addresses to the reader; informal language. Instead, only summarize in your own words a range of independent, reliable, published sources that discuss the subject. If you have a conflict of interest (e.g. you are the subject, an employee, or a relative) or are being paid to edit, you must disclose this to comply with Wikipedia's Terms of Use. If you would like to continue working on the submission, click on the "Edit" tab at the top of the window. If you have not resolved the issues listed above, your draft will be declined again and potentially deleted. If you need extra help, please ask us a question at the AfC Help Desk or get live help from experienced editors. Please do not remove reviewer comments or this notice until the submission is accepted. Where to get help If you need help editing or submitting your draft, please ask us a question at the AfC Help Desk or get live help from experienced editors. These venues are only for help with editing and the submission process, not to get reviews. If you need feedback on your draft, or if the review is taking a lot of time, you can try asking for help on the talk page of a relevant WikiProject. Some WikiProjects are more active than others so a speedy reply is not guaranteed. How to improve a draft Wikipedia:Contributing to Wikipedia – a basic overview on how to edit Wikipedia. Help:Wikitext – how to use the markup Help:Referencing for beginners – how to include references Wikipedia:Article development – how to develop your article Wikipedia:Writing better articles – how to improve your article Wikipedia:Verifiability – make sure your article includes reliable third-party sources You can also browse Wikipedia:Featured articles and Wikipedia:Good articles to find examples of Wikipedia's best writing on topics similar to your proposed article. Improving your odds of a speedy review To improve your odds of a faster review, tag your draft with relevant WikiProject tags using the button below. This will let reviewers know a new draft has been submitted in their area of interest. For instance, if you wrote about a female astronomer, you would want to add the Biography, Astronomy, and Women scientists tags. Add tags to your draft Editor resources Easy tools: Citation bot (help) | Advanced: Fix bare URLs Declined by Minnastronomer 20 days ago. Last edited by Minnastronomer 20 days ago. Reviewer: Inform author. Resubmit Please note that if the issues are not fixed, the draft will be declined again.

• Comment: Not enough citations, not reliable enough citations, external links to linkedin pages (I don't have an account so I can't even access them), almost all information is unsourced. The article also fails to meet WP:Style. Minnastronomer (talk) 06:38, 24 July 2026 (UTC)

• Comment: In accordance with Wikipedia's Conflict of interest guideline, I disclose that I have a conflict of interest regarding the subject of this article. ~2026-41228-36 (talk) 06:27, 24 July 2026 (UTC)

SmoothAi is an Indian software company that develops artificial intelligence (AI)-powered enterprise software and business communication solutions. Founded on 22 November 2023, the company is headquartered in New Delhi, India. SmoothAi develops software for customer relationship management (CRM), human resource management (HRMS), AI-powered virtual agents, cloud communications, analytics, and workflow automation. Its products are designed to help organizations manage customer interactions, employee operations, communication systems, and business processes through integrated cloud-based platforms.

SmoothAi was founded on 22 November 2023 by Gokul Tandon, the company's visionary founder, along with co-founders Vidhu Nautiyal and Vijaya Raje Yadav, who were involved in both shaping the company's vision and its execution. The company was established to develop AI-enabled software solutions focused on business automation, enterprise communication, and customer engagement.

As the company's visionary founder, Gokul Tandon provided strategic direction and early capital in its formative stage, supporting the development and expansion of its AI-powered enterprise software portfolio, while co-founders Vidhu Nautiyal and Vijaya Raje Yadav guided its vision and execution.

Since its establishment, SmoothAi has expanded its product portfolio to include customer relationship management (CRM), human resource management (HRMS), AI-powered virtual agents, cloud communication services, business analytics, complaint management systems, and workflow automation platforms.

SmoothAi is headquartered in New Delhi, India.

• Gokul Tandon – Visionary Founder
• Vidhu Nautiyal – Co-founder (Vision & Execution)
• Vijaya Raje Yadav – Co-founder (Vision & Execution)

SmoothAi develops cloud-based enterprise software and AI-powered business solutions designed to support customer relationship management, workforce management, communication, analytics, and business process automation.

SmoothAi develops artificial intelligence solutions for enterprise applications, including:

• AI-powered virtual agents
• Conversational AI
• Voice AI
• Chatbots
• Lead qualification automation
• Customer service automation
• AI-assisted business communication
• Intelligent workflow automation

SmoothTalk CRM is a cloud-based customer relationship management (CRM)^[1] platform developed by SmoothAi. It enables businesses to manage customer interactions, sales pipelines, lead generation, and customer support from a centralized platform. Features include:

• Lead management
• Contact and account management
• Sales pipeline management
• Customer support
• Task and activity management
• Workflow automation
• Reporting and analytics
• Multi-channel communication integration

SmoothAi's Human Resource Management System (HRMS) is a workforce management platform designed to automate employee-related processes. The platform includes:

• Employee information management
• Attendance and leave management
• Payroll management
• Performance management
• Recruitment and onboarding
• Employee self-service portal
• Reports and analytics

The Complaint Management System (CMS)^[2] enables organizations to record, assign, monitor, and resolve customer complaints through a centralized platform. Key capabilities include:

• Ticket creation
• Complaint assignment
• Status tracking
• Escalation workflows
• SLA monitoring
• Resolution tracking
• Reporting and dashboards

SmoothAi provides an inventory management solution that assists organizations in managing stock movement and inventory records. Features include:

• Product catalog management
• Stock tracking
• Purchase and sales records
• Inventory reporting
• Low stock alerts

VIYA is an AI-powered virtual agent developed by SmoothAi for voice and chat-based customer interactions. It is designed to automate customer engagement and business communication. Functions include:

• AI voice assistant
• AI chat assistant
• Lead qualification
• Appointment scheduling
• Customer support
• Frequently asked questions (FAQ) automation
• CRM integration

SmoothAi's Unified Communications platform provides cloud-based business communication services. Services include:

• Voice over Internet Protocol (VoIP)
• Session Initiation Protocol (SIP) telephony
• Interactive Voice Response (IVR)
• Cloud calling
• Call routing
• Call recording
• Business telephony management

SmoothInsights is a business intelligence and analytics platform that provides reporting and visualization tools for business operations and customer interactions. Capabilities include:

• Business dashboards
• Customer analytics
• Sales reports
• Communication analytics
• Performance monitoring
• Data visualization

SmoothAi develops workflow automation solutions that enable organizations to automate operational and customer-facing processes. Applications include:

• Workflow automation
• Approval workflows
• Task automation
• Business process management
• Customer journey automation
• AI-assisted process automation

SmoothAi's software is used by organizations to manage customer interactions, business operations, employee workflows, and communication systems.

The company's Complaint Management System (CMS) enables organizations to record, assign, monitor, and resolve customer support requests through a centralized platform. The system supports:

• Ticket creation and categorization
• Agent assignment
• Status tracking
• Escalation workflows
• Resolution monitoring
• Reporting and analytics

For direct-to-consumer (D2C) businesses and sales organizations, SmoothTalk CRM provides lead management capabilities that capture leads from multiple channels, including:

• Business websites
• Social media platforms
• Advertising campaigns
• Communication channels

The platform enables organizations to:

• Organize leads
• Automate follow-ups
• Track customer interactions
• Assign leads to sales representatives
• Monitor sales pipelines
• Analyze lead conversion performance

SmoothAi develops software solutions for organizations operating in sectors including:

• Healthcare
• Retail
• Manufacturing
• Education
• Financial services
• Real estate
• Logistics
• Information technology
• Hospitality
• Customer support and contact centers

• Customer relationship management
• Human resource management system
• Artificial intelligence
• Business process automation
• Cloud computing
• Unified communications

Official website — smoothai.in

SmoothTalk product website — smoothtalk.in

1. SmoothAi - Official Website
2. Smoothtalk CRM - Official Website