Submission declined on 3 March 2026 by AllWeKnowOfHeaven (talk). This draft's references do not show that the subject meets Wikipedia's criteria for inclusion for organizations and companies. The draft requires multiple published secondary sources that: provide significant coverage: discuss the subject in detail, excluding routine coverage like product launches, staff appointments, or financial reports and listings in databases or listicles; are reliable: from reputable outlets with editorial oversight; are independent: not connected to the subject, such as press releases, the subject's own website, or sponsored content. Please add references that meet all three of these criteria. If none exist, the subject is not yet suitable for Wikipedia. If you would like to continue working on the submission, click on the "Edit" tab at the top of the window. If you have not resolved the issues listed above, your draft will be declined again and potentially deleted. If you need extra help, please ask us a question at the AfC Help Desk or get live help from experienced editors. Please do not remove reviewer comments or this notice until the submission is accepted. Where to get help If you need help editing or submitting your draft, please ask us a question at the AfC Help Desk or get live help from experienced editors. These venues are only for help with editing and the submission process, not to get reviews. If you need feedback on your draft, or if the review is taking a lot of time, you can try asking for help on the talk page of a relevant WikiProject. Some WikiProjects are more active than others so a speedy reply is not guaranteed. How to improve a draft Wikipedia:Contributing to Wikipedia – a basic overview on how to edit Wikipedia. Help:Wikitext – how to use the markup Help:Referencing for beginners – how to include references Wikipedia:Article development – how to develop your article Wikipedia:Writing better articles – how to improve your article Wikipedia:Verifiability – make sure your article includes reliable third-party sources You can also browse Wikipedia:Featured articles and Wikipedia:Good articles to find examples of Wikipedia's best writing on topics similar to your proposed article. Improving your odds of a speedy review To improve your odds of a faster review, tag your draft with relevant WikiProject tags using the button below. This will let reviewers know a new draft has been submitted in their area of interest. For instance, if you wrote about a female astronomer, you would want to add the Biography, Astronomy, and Women scientists tags. Add tags to your draft Editor resources Easy tools: Citation bot (help) | Advanced: Fix bare URLs Declined by AllWeKnowOfHeaven 5 months ago. Last edited by Jwhittaker1995 9 days ago. Reviewer: Inform author. Resubmit Please note that if the issues are not fixed, the draft will be declined again.

Submission declined on 11 November 2025 by Pythoncoder (talk). This draft appears to contain text generated by a large language model (such as ChatGPT). You cannot use LLMs to generate article content. LLM-generated pages with certain obvious signs of being machine generated may be deleted without notice. Instead, only summarize in your own words a range of independent, reliable, published sources that discuss the subject. See the advice page on large language models for more information. This draft reads like an advertisement. Wikipedia is an encyclopedia, not a platform for promotion or marketing. Drafts that are exclusively promotional may be deleted without notice. Wikipedia articles must be written neutrally in a formal, impersonal, and dispassionate way. They should not read like a blog post, advertisement, or fan page. Rewrite the draft to remove: promotional language: see Words to watch; personal commentary: opinions or direct addresses to the reader; informal language. Instead, only summarize in your own words a range of independent, reliable, published sources that discuss the subject. If you have a conflict of interest (e.g. you are the subject, an employee, or a relative) or are being paid to edit, you must disclose this to comply with Wikipedia's Terms of Use. Declined by Pythoncoder 9 months ago.

• Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Jwhittaker1995 (talk) 12:38, 5 November 2025 (UTC)

Talkative Ltd is a British software company that provides AI solutions for customer service and contact centres. Its products include voice AI for phone support, chat AI, messaging AI, live chat, and video chat, plus messaging on popular platforms (SMS, WhatsApp, Facebook). It was incorporated in June 2015 and is based in Newport, Wales (UK) at the Wesley Clover Innovation Centre.^[1]

Talkative was established in 2015 by friends Felix Winstone and Jakub Srsen, who both participated in the Alacrity Foundation programme.^[2][3]

In 2018, UKTN reported that Talkative secured funding from Wesley Clover and other existing investors plus additional support from the Development Bank of Wales and other backers.^[4] In 2022, the Development Bank of Wales announced a follow-on investment of almost £0.5 million in Talkative. This was co-invested with Wesley Clover.^[5]

According to Companies House, Sir Terence (Terry) Hedley Matthews has significant control of Talkative, holding more than 25% but not more than 50% of shares and voting rights (notified 1st July 2025).^[6]

Talkative develops contact centre AI for customer service across voice and digital channels. Its platform is designed to be an AI layer that integrates into leading CCaaS, telephony systems, and CRM platforms. Its Salesforce AppExchange listing highlights features such as voice, chat, video and WhatsApp within Salesforce Lightning.^[7] Mitel’s Apps & Integrations Gallery describes Talkative as an integration solution for digital channels, AI chatbots, and messaging in Mitel contact centres.^[8]

Trade publication CRN India reported in August 2020 that Talkative partnered with Formula 1 on customer support technology for Formula1.com and F1 TV.^[9] In 2023, Salesforce reported that partners “including Ogilvy Consulting and Talkative” helped F1 scale its customer journeys on Salesforce.^[10]

In November 2024, Mitel announced an expanded OEM partnership with Talkative to add new AI capabilities to their contact centre portfolio.^[11]

Trade media have covered Talkative and its leadership. For example, industry publication CX Today featured CEO Felix Winstone in January 2025, where he discussed the role of generative AI, AI copilots, and virtual agents in contact centres.^[12] In September 2025, Felix Winstone also contributed an article to Call & Contact Centre Expo, exploring the adoption of Voice AI technologies and the decline of legacy IVR systems in modern contact centres.^[13] Cardiff University’s National Software Academy also documents an early collaboration with Talkative in 2016.^[14]

• Wesley Clover
• Terry Matthews
• Alacrity Foundation

• Official website

Category:Software companies of the United Kingdom Category:Companies based in Newport, Wales Category: Customer experience Category: Artificial intelligence