The station and all trains serving it are operated by Greater Anglia.
History
The station was opened in 1842 as Burnt Mill, to serve the small village of the same name.
Between March 1959 and July 1960 the station was rebuilt[2] to serve the post-war new town of Harlow, to designs by Paul Hamilton with John Bicknell and Ian Fraser of the British Railways (Eastern Region) architects department (chief architect: H. H. Powell). Described by Pevsner as "low, crisp and entirely ungimmicky", its architectural quality was recognised in 1996 when it was made a Grade II listed building. The listing entry states "the Eastern Region Architect's Department was the most creative branch of British Railways, designing a number of powerful modern stations in conjunction with the Region's electrification. The new station for Harlow New Town was the flagship of this achievement. It is a building with powerful spatial qualities, of especial interest particularly for its architectural design".[3]
The Architect and Building News in 1959[4] said the architects have aimed at expressing the beauty of continuous surfaces of natural materials and paintwork has been reduced to a minimum.
On 13 July 1960, the station was renamed Harlow Town. Its status as a listed building has meant that alterations to conform with the Disability Discrimination Act have had to be carried out sensitively to protect the original architectural conception.
During the peak hours, the station is served by a small number of services to and from Ely.
There is also a further 2tph on Stansted Express services in each direction between London Liverpool Street and Stansted Airport that pass through the station but do not stop, except for some peak hour trains.
On Sundays, the services between Stratford and Bishop's Stortford do not run.
The station has four platforms. Platform 2 is for services towards London Liverpool Street and Stratford. Platform 3 is for services towards Stansted Airport and Cambridge. Platforms 1 and 4 are used less frequently for slow trains and as a Waiting loop for freight trains from the aggregate terminal a mile down the line, they are however used by a number of peak starting/terminating services to/from Liverpool Street or Stratford and by a few through trains northbound and southbound. Currently all platforms accommodate 12 car trains.
In December 2009 ticket barriers were installed at the station, to help reduce penalty fare evasion from the station. The platforms can accommodate 12 car trains.[8][9]